BPMN process examples

Using the examples below, we’ll hold an online demonstration of the process you’ve chosen.

What is a process?

A process can be defined as a sequence of actions to be performed in a certain order in order to obtain a specific result.

One of the first definitions of the term “process” was coined in 1776 by Adam Smith, a Scottish economist. He details an example of a business process implemented in a pin factory. His idea is to break down pin manufacturing into smaller steps.

“One man draws out the wire, another straights it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head; to make the head requires two or three distinct operations; to put it on, is a peculiar business, to whiten the pins is another; it is even a trade by itself to put them into the paper; and the important business of making a pin is, in this manner, divided into about eighteen distinct operations, which, in some manufactories, are all performed by distinct hands.”

From this sample process, Smith realized that by creating a process and assigning the steps to unique specialists, productivity increased by more than 20,000%.
A single worker can perform an end-to-end pin manufacturing process alone, but assigning tasks to different people who are specialized is 200 times more efficient.

Years later, Henry Ford applied this process example to the Model T manufacturing plant. With this new approach, Ford reduced assembly time from 12 hours and 30 minutes to just 2 hours.

Since then, these process examples have revolutionized industries and different organizational methods. Today, the various processes are divided into three categories: management processes, operational processes and support processes.

Continuous improvement and risk management

This process is designed to improve products and services to ensure the effective operation of the company. It also helps to identify and benefit from development opportunities.

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Internal auditing


In the context of the quality management system, this process aims to evaluate the procedures in place in the company.

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This process covers the approach of designing new features and improvements, as well as the effective correction of issues in your product.

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Handling customer complaints


This process is used to handle, remedy and satisfy your customers’ complaints.

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Organize a product roadmap


This process centralizes and structures all the developments of your product.

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Purchasing process

Supplier assessment


This process optimizes the sourcing of key suppliers, who impact the quality of the service provided to the customer.

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Contract monitoring


This process allows you to easily monitor a contract and secure all steps from the development phase to the negotiation phase.

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Purchase request management


This process covers the steps required to process purchase requests. Your employees have access to a pre-formatted form based on your needs to formalize all requests.

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Case management

Patient follow-up


This process is used to track a patient’s journey within a care center.

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Know your customer (KYC)


This regulatory process for financial institutions allows for regular customer information updates.

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Administrative processes

Invoice management


This process is used to manage all invoices simply. This helps to avoid unpaid, delayed and double-billed charges.

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Event organization


This process secures the steps involved in organizing an event of any type.

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Document validation


This process aims to ensure the quality of the documents that are available and used. It includes validation by two experts.

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Management control


this process allows for easy collection of all financial data and quick reporting.

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Fleet management


With a fleet management process, you centralize and formalize usage requests and have real-time knowledge of the use of your vehicles.

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Expense report management


Capture your receipts using your phone and minimize manual entry time!

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HR process

Training management


With a training management process, managers ensure both the proper training of their teams and optimal levels of productivity.

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Employee onboarding


This process covers the steps necessary to onboard a new hire, whether he or she is a trainee, on a fixed-term or permanent contract.

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Employee departure


This process aims to streamline the steps and documentation required when an employee leaves the company.

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Managing time off


A key process that enables HR to more easily manage time-off requests and optimize approval cycles.

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