Customer follow-up

Workflow example

Description

This process is used to track a patient’s journey throughout their medical care. It facilitates the traceability of exchanges and diagnoses.

The process begins as soon as a patient is admitted to the center. All medical workers who interact with the patient can record their medical actions and automatically fill in the patient record.

It enables:

  • Recording of the data associated with visits
  • Monitoring of the journey
  • Recording of hospital decisions
  • Access to patient information by anyone concerned

The process ends when the patient leaves the institution. Their journey and data can be automatically saved and archived.

Process leader: coordination and patient journey manager
Process initiator: medical stakeholders

Health

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